FAQs

Do You Ship Internationally?

At this point we do not ship internationally.

Is There Sales Tax?

Orders shipped to any U.S. state will be subject to applicable local and state sales taxes, where required.

When Will My Order Be Shipped?

Orders are processed and shipped within 3 business days.

How Can I Track My Order?

When your order ships you’ll receive a confirmation email containing your tracking number and a button to track your shipment.

To check your order status directly with us, visit the Red Heavy Duty Tools Login page.

How Do I Initiate A Return?

Please Contact Us to initiate a return.

All returned items must include the following components:

- The original packaging, including the box, Styrofoam, bubble wrap, plastic bags, and any other protective materials.

- The original, undamaged UPC barcode. Returns with removed or altered UPC codes will not be accepted.

- The original packing slip.

- All included accessories, such as cords, carrying cases, power adapters, remote controls, batteries, assembly tools, etc.

- All original documentation from the manufacturer, including instruction manuals, warranty cards, registration forms, and any other materials.