Return Policy

Before you begin your return, please review the return policy and ensure you meet all return requirements.

Return Authorization Required

  • Submit a request via our Contact Us form.
  • You will receive an email with further instructions.
  • A Red Heavy Duty Tools representative will review your case within 1–3 business days (Mon–Fri).

What to Include with Your Return

To ensure your return is processed, please include:

  • Original packaging (box, Styrofoam, bubble wrap, bags, etc.)
  • Intact UPC barcode (required; removal voids the return)
  • Original packing slip
  • All accessories (cords, remotes, batteries, cases, etc.)
  • Manuals, warranty cards, registration documents, and any included literature

Return Categories & Restrictions

 

Damaged Items

If your order arrives with damaged products, please follow these steps:

  1. Report the Damage Immediately – Contact us within 3 days of delivery.
  2. Identify Each Damaged Item – Clearly list each tool or accessory that is damaged.
  3. Provide Photographic Evidence – Send clear photos of the damaged items themselves, not just the shipping box or packaging.
  4. Return is Required for Replacement – We do not offer refunds or replacements without return of the damaged items.
  5. Shipping Weight Verification – We calculate the expected return weight based on the actual tools being returned plus a small allowance for the box and packing materials.

Defective Items

  • Refer to the manufacturer for warranty claims.

Returning Items (Within 5 Days)

  • Return authorization required.
  • Refunds may be subject to a 15% restocking fee.
  • Customer is responsible for return shipping costs.

Gasoline-Powered Equipment

  • Cannot be returned once fuel is added.
  • Must be serviced under warranty at an authorized center.

Oversized Items

Some items exceed standard return shipping limits and require special handling or freight arrangements.

Promotional Item Returns

  • Free Goods: If your purchase included a free promotional item, it must be returned along with the main item to receive a full refund.
  • Other Promotions: We reserve the right to deny or modify returns related to promotional offers (online or in-store).

Keeping Prices Low Through Fair Return Practices (The 37 lbs. of Bubble Wrap Rule)

In order to keep our prices low for our customers, the return protocol must be followed to prevent fraudulent returns. We will not honor outlandish requests, such as claiming that the return box weighs 48 lbs. when the items only weigh 11 lbs., simply because the customer wants to add 'extra' padding (which has actually happened). If return protocols are not followed or items are not returned, we will not provide a refund or replacement, and the claim will be rejected.

Important Notes

  • Items marked as non-defective must arrive in perfect, working condition.
  • Misclassified returns that are found to be defective may be subject to a 15% restocking fee.
  • Returned products must be in perfect, unused condition with all original packaging and accessories to qualify for a refund or exchange. (See What to Include with Your Return section)

If you have any questions, feel free to reach out to our customer support team. We're here to help.