Effective Date: 2-1-2025

1. Introduction

Red Heavy Duty Tools (“Company,” “we,” “our,” or “us”) operates this website and provides products and services exclusively to customers located in the state of Florida. By accessing and using this website, you confirm that you are a resident of Florida and that any purchases made through this site are intended for use within the state.

We do not process orders, provide services, or ship products outside of Florida. Any orders placed from outside Florida may be canceled at our discretion, and any payments received for such orders will be refunded in accordance with our cancellation policy.

2. Eligibility

You must be at least 18 years old to make purchases. By using our services, you confirm that you have the legal capacity to enter into this agreement.

3. Product Listings & Descriptions

• We strive to provide accurate descriptions and images of our power tools.
• Product availability is subject to change without notice.
• We reserve the right to limit sales to certain geographic regions or individuals.

4. Pricing & Payments

• Prices are listed in USD.
  
• All transactions are subject to fraud prevention and security checks.

5. Shipping & Delivery

• Orders are processed within 3 business days.
• Shipping times may vary based on location and carrier delays.
• We are not responsible for lost or damaged packages once shipped.

6. Returns & Refunds

• We accept returns within 30 days of purchase, provided the item is in its original condition. A restocking fee of 15% will apply to returns that are not in brand new, sellable condition (including packaging).
• Customers are responsible for return shipping costs unless the item is defective.
• Refunds are processed within 7-10 business days upon receiving the returned item.

7. Warranties & Liability

• Manufacturer warranties apply where applicable. We do not offer additional warranties unless stated.
• We are not responsible for improper use of power tools that results in damage or injury.
• Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages.

8. Prohibited Activities

By using our services, you agree NOT to:

• Provide false information or attempt fraudulent transactions.
• Use our website for unlawful purposes.
• Resell or distribute our products without authorization.

9. Dispute Resolution

• Any disputes will be resolved through arbitration in Fort Myers, FL, unless otherwise required by law.
• You waive the right to a class-action lawsuit.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For questions or concerns regarding these Terms, contact us at 239-204-9099.